Returns & Exchanges
At Furniture Online, we want you to love your home, which is why we offer a 30-day return policy on all standard furniture items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or exchanges.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Item
Carefully disassemble the furniture and pack it back into its original manufacturer packaging with all hardware and assembly manuals included.
Schedule a Pickup
For large furniture items, our specialized freight partners will contact you within 48 hours to coordinate a convenient curbside collection time.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing